02 · Agents
AI chatbot and chat agents “Digital colleagues on every channel”
Three standard chat agents: FAQ (€79/mo, no setup), lead intake with photo and video (€129/mo) and appointment booking (€99/mo). All deployable on your existing website, WhatsApp and Facebook. On top: thirteen branch add-ons, from chasing quotes to preventing no-shows. Cancel monthly.
Who it's for
For businesses that want to catch enquiries and hand off busywork: on their existing website, a new site, WhatsApp or Facebook.
Vakwerk Installations Ltd.
Agent active
✕ Missed call · 5:42 PM
Hi! We just saw your call but we're on a job. Is it urgent? 🔧 Otherwise send a quick note, a photo helps.
5:43 PM ✓✓
Boiler shows error E04 and won't start…
📷 photo_boiler.jpg
5:46 PM
Annoying! E04 may indicate a pressure issue. I've logged your request: engineer Bas will call you before 7 PM today. Want an appointment proposal via WhatsApp?
5:46 PM ✓✓
Yes please, tomorrow morning would be great.
5:47 PM
Noted. Bas can drop by tomorrow between 8:00 and 9:30. Shall I lock that in?
5:47 PM ✓✓
Yes, lock it in!
5:48 PM
✅ Locked in: Bas will drop by tomorrow between 8:00 and 9:30. See you then!
5:48 PM ✓✓
The three standard agents
Door-opener · live this week
FAQ agent
“An answer to every question”
Answers customer questions about rates, service area and warranty 24/7 from a knowledge base we train on your business. If it doesn't know, it hands the conversation to you instead of guessing.
Lead agent
“Every visitor a request”
Catches visitors and qualifies them: what they need, where they are, preferred period, plus photo and video uploads. Everything neatly structured in your system, with a notification. No AI judgement of the media, collecting and structuring only.
Appointment agent
“The calendar fills itself”
Books appointments straight into your calendar (Google or Outlook), sends confirmation and reminders 24 hours and 1 hour ahead, and handles rescheduling or cancelling right in the chat.
Deployable on your existing website (one small script), on a site we build, and on WhatsApp or Facebook/Instagram. One channel comes standard; each extra channel is €25 per month.
Branch add-ons: the deepening on top of an agent
Thirteen extensions on top of a standard agent (or standalone on WhatsApp). Eight work for any business; the rest are built for one branch. Setup is always €250; the rent covers management and ongoing development.
For any business
Follow-up agent
No quote goes quiet
- You do
- Send your quote the way you always do, with our address in the bcc.
- The agent does
- Day 3 a message, day 7 an email, day 14 a final nudge. The moment the customer replies, everything stops.
- What it gets you
- Jobs you would otherwise have lost to silence. The same engine runs your service reminders and seasonal campaigns.
Review agent
From 'I'll ask them' to reviews that actually arrive
- You do
- Flag that the job is done. One message or one tick.
- The agent does
- Asks for a review with a direct link, reminds once, and drafts your reply the moment one lands.
- What it gets you
- Steadily more Google reviews, without it ever landing on your plate again. Optionally, before/after photos go out as social posts automatically.
Admin agent
Your receipts are booked before you get home
- You do
- Photograph the receipt, or forward the invoice.
- The agent does
- Reads out supplier, amount and VAT and books it, via your accounting package or our own system. Work-order flow: a photo or voice memo becomes a draft invoice.
- What it gets you
- No shoebox in January, and invoices that go out the same week.
Quote agent
From kitchen table to quote in ten minutes
- You do
- Record a memo in the van afterwards. Two minutes of talking.
- The agent does
- Works it up into line items, matches the prices against your price book and earlier quotes, and turns it into a draft.
- What it gets you
- A quote ready to check and send the same day, instead of on Sunday night.
Planning agent
The day is laid out for everyone
- You do
- Keep your calendar the way you already do.
- The agent does
- Confirms appointments, reminds 24 hours and 1 hour ahead, sends a 'we're on our way'. Each morning every team member gets addresses, route and materials; they send their hours back.
- What it gets you
- Fewer missed appointments, and a timesheet that fills itself.
Recruitment agent
Applying takes two minutes, so people actually do it
- You do
- Put up a QR code or drop it in your job ad, and give us your hard criteria once.
- The agent does
- Runs the conversation about experience, qualifications and availability, filters out what doesn't fit, and books a call straight into your calendar.
- What it gets you
- Candidates who would otherwise have dropped out at 'send your CV and cover letter'. Job ad copy and an onboarding checklist are included.
Receivables agent
Chase your money without being the difficult one
- You do
- Nothing. The agent checks every day by itself.
- The agent does
- Day 3 a friendly message with a payment link, day 10 an email, day 21 a formal reminder. Plus a nudge when it is time to call them yourself.
- What it gets you
- Paid sooner, without it costing you the relationship.
Numbers agent
Monday morning you know where you stand
- You do
- Open it. That's all.
- The agent does
- Sends an email in plain language every Monday at 7:00: revenue, what's outstanding, which quotes are still open and how many hours went in.
- What it gets you
- Steering on numbers without calling your bookkeeper. Optional post-calculation per project.
Construction, installation and technical trades
Fault & knowledge agent
The right engineer, with the right parts, first time
- You do
- Point your fault line or fault form at the agent, and supply your brands and models once.
- The agent does
- Asks for brand, model, error code and a photo of the type plate. Simple fault? Self-help instructions. Otherwise the right engineer, with everything needed. Internally it answers your engineers' technical questions.
- What it gets you
- Fewer wasted trips, and fewer second visits because the part wasn't on board.
Wkb file agent
The handover file is done when the job is done
- You do
- Have your crew send the photos they already take, with one word attached ('foundation rebar').
- The agent does
- Names, dates and sorts them per project.
- What it gets you
- At handover, one click and the file is there (NPR 8092), instead of an evening spent hunting for photos.
Healthcare and practices
No-show agent
A cancellation is no longer a hole
- You do
- Nothing. You only hear about it once it's solved.
- The agent does
- Asks for confirmation 48 hours and 3 hours ahead. If someone cancels, the agent works down your waiting list until the slot is taken again. Calendar only, never questions about the complaint itself.
- What it gets you
- A calendar that stays full, with nobody having to phone around for it.
Waiting list & intake agent
The intake is done before you see it
- You do
- Forward the enquiry, and set out your queues once.
- The agent does
- Asks for insurer, referral yes or no, availability and preferred practitioner, puts the enquiry in the right queue, and reports back as soon as a slot opens. No complaints, no advice.
- What it gets you
- No more enquiries sitting on a desk for two weeks.
Recall & check-up agent
People come back without you calling them
- You do
- Supply one export of who was last seen when.
- The agent does
- Sends a timely message by WhatsApp or email for the six-month check-up, the annual review or a follow-up appointment still open, with a direct booking link in it.
- What it gets you
- A calendar that fills with people you would otherwise not have seen again until next year.
Options on the agents
| Option | Setup | Rent per month |
|---|---|---|
| OptionExtra language on an agent or voicebot: Dutch always standard, add e.g. English, German or Polish | Setup€250 | Rent per month€15 |
| OptionExtra channel on an agent (WhatsApp, Facebook or Instagram; one channel comes standard) | Setupnone | Rent per month€25 |
The result
- ✓Requests arrive complete, including photos and videos
- ✓Appointments book themselves, day and night
- ✓Branch add-ons take quotes, admin and files off your hands
Many clients combine the agents with the voice products (same knowledge base, same number) or have them built straight into a new conversion website. Everything sorted in one go? That’s the Complete Setup bundle. Compare everything on the pricing page or build your own with the calculator.
Questions about the agents
Does this work on my existing website?
Yes. The agents are placed on any existing website with one small script: WordPress, Wix, custom, doesn't matter. So you don't need to buy a new site. Want WhatsApp or Facebook too? An extra channel is €25 per month.
What does an agent know about my business?
The agent is loaded with your services, rates, service area and frequently asked questions. It answers questions, handles intake and books appointments, and when in doubt it hands the conversation to you instead of guessing. Every month we review it and make it smarter.
Does the AI also estimate the price from the photos?
No, deliberately not. Today's AI isn't reliable enough to judge free-form photos, and we don't sell anything that doesn't work. The lead agent collects and structures the media perfectly. The estimate stays with you.
What if I need more than the standard agents?
That's what the branch add-ons are for: thirteen extensions, eight of which work for any business (quotes, admin, receivables) and five built for one branch — the Wkb file for construction, the no-show agent for practices. Each add-on is €250 setup and €79–149 rent per month, on top of a standard agent or standalone on WhatsApp. And full custom work is always possible. That starts with the free scan.
Curious where your business is leaking leads, hours and money?
Book a free 30–45 minute AI workflow scan (remote). You'll get concrete advice on which Flow fits, even if you never buy anything from us.