Surge Agent

03 · Chatbots

AI chatbot for your website Three kinds, one script

Three kinds of chatbot, each with its own job. The FAQ chatbot answers questions from a knowledge base about your business, using RAG so it doesn't guess (€79/mo, no setup). The lead chatbot catches visitors and qualifies them, photos and videos included (€129/mo). The appointment chatbot books straight into your calendar (€99/mo). All of them on your existing website, WhatsApp and Facebook. Cancel monthly.

Who it's for

For businesses that want to catch enquiries the moment they arrive: on their existing website, a new site, WhatsApp or Facebook.

Book a free scanFAQ chatbot live this week
V

Vakwerk Installations Ltd.

Agent active

✕ Missed call · 5:42 PM

Hi! We just saw your call but we're on a job. Is it urgent? 🔧 Otherwise send a quick note, a photo helps.

5:43 PM ✓✓

Boiler shows error E04 and won't start…

📷 photo_boiler.jpg

5:46 PM

Annoying! E04 may indicate a pressure issue. I've logged your request: engineer Bas will call you before 7 PM today. Want an appointment proposal via WhatsApp?

5:46 PM ✓✓

Yes please, tomorrow morning would be great.

5:47 PM

Noted. Bas can drop by tomorrow between 8:00 and 9:30. Shall I lock that in?

5:47 PM ✓✓

Yes, lock it in!

5:48 PM

✅ Locked in: Bas will drop by tomorrow between 8:00 and 9:30. See you then!

5:48 PM ✓✓

The three kinds of chatbot

Door-opener · live this week

FAQ agent

An answer to every question

Answers customer questions about rates, service area and warranty 24/7 from a knowledge base we train on your business. If it doesn't know, it hands the conversation to you instead of guessing.

€79/mo· No setup

Lead agent

Every visitor a request

Catches visitors and qualifies them: what they need, where they are, preferred period, plus photo and video uploads. Everything neatly structured in your system, with a notification. No AI judgement of the media, collecting and structuring only.

€129/mo+ €250 setup

Appointment agent

The calendar fills itself

Books appointments straight into your calendar (Google or Outlook), sends confirmation and reminders 24 hours and 1 hour ahead, and handles rescheduling or cancelling right in the chat.

€99/mo+ €250 setup

Deployable on your existing website (one small script), on a site we build, and on WhatsApp or Facebook/Instagram. One channel comes standard; each extra channel is €25 per month.

Why the FAQ chatbot doesn't guess

The FAQ chatbot runs on RAG: retrieval-augmented generation. In plain terms: it looks the answer up first, in a knowledge base we train on your business — rates, service area, warranty, opening hours — and only then writes a reply. If it isn't in there, it invents nothing and hands the conversation to you. That difference is why you'd dare put it on your own site.

Options on the chatbots

OptionSetupRent per month
OptionExtra language on an agent or voicebot: Dutch always standard, add e.g. English, German or PolishSetup€250Rent per month€15
OptionExtra channel on an agent (WhatsApp, Facebook or Instagram; one channel comes standard)SetupnoneRent per month€25
OptionExtra chat conversations (beyond 1,000/mo per agent): purchased bundles roll over to later monthsSetupn/aRent per month500 conversations €40 · 2,000 conversations €140 · pay-as-you-go €0.10/conversation

The result

  • Questions get answered 24/7 from your own knowledge base, not from a guess
  • Requests arrive complete, including photos and videos
  • Appointments book themselves, day and night

Looking for something that doesn't talk but works — chasing quotes, booking receipts, following up invoices — then see the thirteen work agents. A chatbot drops onto your existing site with one script, or comes built into a new website.

Questions about chatbots

Does this work on my existing website?

Yes. The agents are placed on any existing website with one small script: WordPress, Wix, custom, doesn't matter. So you don't need to buy a new site. Want WhatsApp or Facebook too? An extra channel is €25 per month.

What does an agent know about my business?

The agent is loaded with your services, rates, service area and frequently asked questions. It answers questions, handles intake and books appointments, and when in doubt it hands the conversation to you instead of guessing. Every month we review it and make it smarter.

Does the AI also estimate the price from the photos?

No, deliberately not. Today's AI isn't reliable enough to judge free-form photos, and we don't sell anything that doesn't work. The lead agent collects and structures the media perfectly. The estimate stays with you.

What's the difference between a chatbot and an agent?

A chatbot talks: it sits on your website or WhatsApp, answers questions, catches enquiries and books appointments. An agent works: it runs behind the scenes and does something for you without a conversation — chasing quotes, booking receipts, following up invoices, filling the handover file. They're sold separately and sit happily side by side. The thirteen work agents have their own page, from €250 setup and €79–149 per month.

Curious where your business is leaking leads, hours and money?

Book a free 30–45 minute AI workflow scan (remote). You'll get concrete advice on which Flow fits, even if you never buy anything from us.